Like all other consumer product manufacturers, Dyson offers a warranty on the products which it is selling. While there is usually no problem with the appliance when it is new, in some cases, the user may face some problems after a few months or years. Though the user will typically check the user manual to find out if he can fix the problem himself, in most cases, it is not possible. In other cases, especially if the product is purchased online, the user may face problems understanding how to use it. In this case the user would like to find out the Dyson Singapore service center for customer support.
Phone and email
If the appliance buyer has a busy schedule and cannot visit the service center immediately, he should try to get customer support using the customer support number which is toll free. In some cases, the customer support staff can provide assistance on the phone, they will give instructions which can help in resolving the problem. Alternatively Dyson Singapore has also provided an email address on their website, which can be used for getting customer support. The customer can send an email anytime, since the toll free number cannot be used at night or on Sunday.
Dyson has its Demo store and service center at Capitol Singapore which customers can visit, if they are facing any problem with their Dyson home appliance. The demo store is open from 10 am to 10 pm on all days of the week, and on weekends also. The demo store is located at 13, stamford road, capitol piazza, Singapore. The service centre has trained staff who will examine the faulty appliance and decide the best option to repair it. If the product is under warranty, and there is a problem with the product, it will be repaired free of cost. The customer should bring the purchase order or delivery documents to get free service.
In addition to the demo store, Dyson also has a dedicated service center, the Dyson Ubi service center, at Ubi one, Singapore. This service center is open from 9 am to 9 pm on weekdays from Monday to Friday. On Saturday, it is open from 9 am to 5 pm. On Sunday, public holidays the service center is closed. This service center is exclusively for offering customer support to people who have purchased the Dyson home appliances, so it is better staffed and equipped. Customers who wish to get their appliance repaired free during the warranty period, should follow instructions in the user manual, and provide proof of purchase to Dyson.
Usually most people will try to fix the appliance themselves, contacting customer support on phone, since this will take less time. In case they are not able to get customer support on the phone, due to phone connectivity problems, they will usually visit the service center. Most customers choose the service center which is close to their residence, though appliance buyers who are free only on Sunday, will visit the demo store for repairs.