For the sake of all parties concerned, airports must provide secure and convenient transit options. An atmosphere that is pleasant, inviting, safe, and easy to navigate. How can passengers’ navigation be made easier to ensure a stress-free and enjoyable stay?
Airports are required to post particular notices in designated places to assist travelers in finding their way. Passengers may be guaranteed a secure, pleasant, and stress-free travel experience by receiving information from airport staff in a timely, high-quality manner, and only in areas that are necessary to aid in their navigation.
Over 50 million people pass through a number of mega-airports annually. Over the previous five years, air travel increased by 36%.
Integrated Security, Public Address, and Intelligent Automated Solutions for Airports
Due to the topology’s modular nature, these services and systems can be employed independently or in combination. The customer’s announcement policy sets the standard for how the system is utilized, regardless of the combination that is employed.
A Single, Integrated System for Commercial Audio, Voice Alarm Systems, Public Address, and Intercom
With the goal of giving their clients the best possible sound quality and peace of mind, PA companies are always advancing their technological prowess in fields like acoustics, networking, and design.
Sensible Synthetic Voice Systems
How can airlines and airports make sure that the appropriate message is delivered to passengers at the appropriate time and location? The effectiveness and velocity with which travelers navigate the airport are of crucial significance for the airlines’ and the airport operator’s performance.
Thus, managing passenger flow is a major duty for airport managers and can be challenging without proper support. Airport designers make every effort to design a seamless journey for travelers, from check-in to boarding, and offer business and entertainment options for their convenience.
However, all of this work might be in vain if the proper message isn’t sent at the appropriate moment. Unexpected annoyances like lengthy lines, gate changes, or delays could also make it difficult for passengers to get to the plane.
An announcement that may be heard aloud in a passenger’s chosen or anticipated language is an effective way to inform and entice people to take action. For example, they know when to walk to the gate, when to signal for boarding, and when to remain seated.
They also know when it’s time for leisure, dining, or shopping. Studies indicate that travelers who experience comfort and satisfaction at an airport are likely to make purchases at retail establishments, which represents an average increase of 45%.
With the development of phoneme technology, genuine speech in more than 30 languages may be assured to an exceptionally high degree. It is incomparable to a human voice and has a unique characteristic in the world. The airport audio public address system for announcements may be implemented at the terminal or gate level and fully support airport operations.
Announcements at the terminal
The Airport-Terminal-Client (ATeC) system is intended for usage across the whole airport and produces announcements pertaining to flights, including boarding calls, delays, and gate modifications, in addition to non-flight information like security and safety alerts.
These announcements are all meant to help passengers find their way to the gate quickly and safely once they enter the airport terminal. The ATeC more than meets the everyday needs of most airports, with approximately 8.500 potential announcements in every language. During the deployment phase, airports may better capture their brand in announcing policies by creating a customized announcement book.
Calls to gates
During the boarding process, airlines and handling agencies employ the Airline-Gate-Client system (AGC). This software solution is highly effective and can be customized to meet the specific needs of any airline that uses the airport.
The setup of the system is for a systematic method that has been shown to increase boarding efficiency by up to 14% and is used to lead passengers (supporting various passenger categories and frequent flier programs) via the gate and onto the aircraft.
The program will instantly identify all the necessary details of the aircraft leaving that particular gate when an airline representative opens the application. Stated differently, it will identify the airline, the flight’s destination, the kind of aircraft, and the unique boarding procedures.
The agent finds the graphical interface to be user-friendly, and making adjustments based on the flight’s particulars only requires a single mouse click.
Boost Operational Process Efficiency
Announcements that are timely, easily understood, and available in numerous languages with high audio quality. To facilitate passenger transportation between terminal buildings and planes, airports may additionally utilize Automated People Movers (https://ascelibrary.org/doi/book/10.1061/9780784415573) (APMs) or apron buses in addition to their associated gates and terminal infrastructure.
Passenger information is particularly essential at these sites that are not immediately connected to the airport’s public address system for an extremely optimal passenger flow.
The possibilities are endless when an airport has the ability to announce at any in-town check-in site, especially considering the global trend, for instance, of check-in procedures being increasingly integrated into the surrounding infrastructure and people moving away from the airport.
Integrate it
It’s one thing to provide passengers with audio information, but imagine that they also receive smartphones and simultaneous visual information?
A more individualized approach and support for modern information consumption methods can be achieved by offering integrated passenger information platforms at airports. The passenger may avail themselves of several services, including the most recent flight information, through this cohesive information flow.
By utilizing interior navigation and location, the airport can establish a personal connection with its guests. The software can help travelers identify the quickest way to their favorite eateries and stores by reacting to their location.
Additionally, travelers may make the most use of their time by using readily available information, such as the wait times at security checks and other areas.
Knowledgeable travelers are at ease
All of this leads to more customers, as a calm traveler with time to browse stores and restaurants is an informed passenger, Autonomous statements at the gate lead to greater operational efficiency and airline satisfaction.
Additionally, airport profitability improves due to increased gate capacity, increased passenger spending, and support for quiet airport rules.