You’ve ordered a beautiful bunch of flowers online, perhaps to celebrate a loved one’s birthday, for a special occasion or maybe just to make yourself happy. But when they turn up they look nothing like the photo online. Can you do anything or do you just have to grin and bear it? Here we’ll detail your rights in regard to online flower delivery.
Am I entitled to a refund?
The gist of the matter is that if the product you receive does not match what was sold then you are entitled to a complete, or partial, refund. Even if the number of flowers you receive is as stated, if they are in a poor condition then the product is still not as advertised. Some examples are:
- Wilted flowers
- Missing flowers
- Wrong color of flowers
- Dead flowers
If a different type of flower has been used, or a different color, then make sure to check the website as often florists will include a clause stating that alternatives can be substituted if the desired color or particular flower is not available at that time.
What can I do?
It would be a good idea to take a photo of the flowers you have received and send this along with a message to the contact email normally found on the website of the retailer you ordered from. If there is only a phone number then this is also fine, they may ask you to send a photo later.
Simply calmly explain the issue with the flowers and that you are unsatisfied with what you received. The company will then hopefully agree to give you your money back, but, if they do not, then you can check your consumer rights online to see how to progress the matter further. Remember, if your flower delivery is as detailed above then you are in the right.
However, if the delivery is simply delayed, but your beautiful flowers arrive exactly as described and pictured online then you are not entitled to a refund. Your flower delivery, although late, was a success. You received the product as sold. The only exception to this is if you chose a nominated day delivery.
For example, you ordered your spouse roses for valentine’s day, but instead of arriving on the 14th February, they show up at your doorstep on the 16th. Here, the date was a part of the contract when you paid, so you are entitled to a refund.
Mistakes to Avoid When Arranging a Flower Delivery
Flowers are a wonderful way to express your feelings to the people you care about. It’s possible that you won’t have time to run to many flower shops to get the ideal gift basket. Online flower delivery services are a practical choice that let you send a bouquet to a loved one from any location. If the delivery isn’t well prepared for, it might occasionally go wrong.
There are several pitfalls to watch out for when setting up a flower delivery.
1. Not doing any research on the florist
Your flower basket might need to make a statement. Depending on the flower arrangement and delivery time, which both depend on the florist’s abilities, the proper message may be sent. You might want to learn more about the floral business. What are the routes for delivery? Can they provide express delivery? What do former customers think of their delivery services? What forms of online payment are accepted there? Knowing the answers to these questions can make placing an order simpler.
2. Failure to Verify the Delivery Address a Second Time
The vast majority of consumers who enter the erroneous delivery address will surprise you. Verifying the recipient’s address helps avoiding delays that might harm the quality of the delivered flowers. When pressing the “buy” button on the website, double-check the information supplied to prevent incorrect or incomplete delivery addresses.
3. Spending less
You could have set aside a specific sum of money for your loved one’s bouquet. While it’s crucial to locate a florist that is within your price range, don’t accept a poor flower arrangement only to save money. Your gift recipient’s joy and grin might be priceless. To convey the correct message to your loved one, choose the freshest and most beautiful flowers.
4. Having Only Roses in Your Mind
Roses are known for their enduring beauty and grace. The rose bouquet, nevertheless, could not inspire an inventive thinking on your part. A variety of blossoms are available in nearby flower shops. The flower delivery service’s florists can assist you in choosing additional flower varieties and arrangements to help convey your message. By thinking creatively, you may get your loved one to respond in a lovely way.
5. Hurrying to Place a Last-Minute Order
Some people mistakenly think that ordering flowers online and having them delivered to a loved one at the last minute is a lovely idea. You could hasten the ordering process if you don’t have a delivery plan. It’s likely that the given information will be inaccurate, which might cause the delivery to be delayed. Place your order as soon as possible to give the florist ample time to prepare and deliver fresh flowers to your loved one on time.
6. Missing the Opportunity to Personalize
The flower bouquet’s personalisation is crucial to getting your point through. Little additions like handwritten messages and token gifts might help distinguish your floral delivery from others. Include thoughtful details that demonstrate your consideration for the receiver while choosing their present if you want to impress them.
7. Always using the same kind of floral arrangement
It’s crucial to sometimes change the configuration. Give your loved one flowers in a range of hues for a unique experience. Get design recommendations from your florist for the arrangement. While uncommon species typically cost more than common ones, they can help keep customers interested despite frequent flower delivery.
Flowers are a wonderful way to show how much you care and love someone. By staying clear of the seven problems listed above, you could have a faultless delivery.